Malaysia's Digital Future: CelcomDigi's ESG Strategy

Key Takeaways

• CelcomDigi shares a comprehensive ESG plan focusing on digital inclusion, sustainability, good governance, and environmental responsibility.
• The strategy aligns with global ESG benchmarks and aims to create a thriving digital society for all Malaysians.
• CelcomDigi promotes the importance of preventing fraud through education and coordination with authorities.

CelcomDigi Berhad (CelcomDigi), Malaysia's leading telecommunications provider, has published its ambitious 5-year Environmental, Social and Governance (ESG) strategy.

The company's commitment to promoting a sustainable and equitable digital future for the country is demonstrated by this initiative.

Four Pillars for a Positive Impact

The ESG strategy rests on four key pillars:

• Empowering Malaysians: Ensuring everyone can access a safe and affordable digital experience.
• Sustainable Operations: Minimising environmental impact and maintaining a responsible supply chain.
• Strong Governance: Upholding high ethical standards and building a culture of excellence.
• Environmental Stewardship: Actively transitioning to low-carbon operations and embracing renewable energy solutions.

Merger Synergy Fuels ESG Progress

CelcomDigi leverages the synergies from its recent merger to accelerate ESG progress. This includes network and IT infrastructure upgrades, data centre modernisation, and the establishment of the CelcomDigi AI Experience Centre (AiX). These initiatives, coupled with energy-efficient technologies, contribute enormously to their environmental goals.

Investing in Digital Empowerment and Community Safety

CelcomDigi recognises its role in mitigating social risks and advancing digital literacy. The company actively invests in programmes like Anti-Scam, Safe Internet, Future Skills, and Vendor Development initiatives.

Fighting Scams: Building Trust in the Digital Age

As part of its ongoing fight against scams, CelcomDigi released its National Scam Awareness Survey 2024 report. This comprehensive study equips authorities, media, government and the public with valuable insights for enhancing scam awareness and protection measures.

Collaboration is Key to Winning the War on Scams

CelcomDigi underlines the importance of collective action. Their "ACT" approach focuses on:

• Awareness: Educating the public on scam tactics and preventive measures.
• Compliance: Enforcing high-security standards within the company.
• Technology: Leveraging technology to build safeguards against cybercrime.

A Call for a Whole-of-Society Approach

CelcomDigi advocates for a collaborative effort involving government agencies, media, educational institutions, and the public to combat scams and fraud effectively.

CelcomDigi CEO Datuk Idham Nawawi said, “We play a critical role in connecting people and businesses as the country’s largest telecommunications operator. Driven by the principle of empowerment through access, we have focused deeply on delivering a wide-reaching, high-quality network, that enables the use of a range of services and applications in a safe and affordable manner – key tenets to building a thriving digital society.

"Equally important is our obligation to conduct our business responsibly, and we have a strong focus on all areas where we have an impact to society, expectations of stakeholders to deliver, and a duty to uphold high standards of corporate governance.

“A key lever in delivering our strategy lies is realising the scale and synergy benefits of our merger. We have commenced extensive integration and transformation activities across the business, including the integration and modernisation of our nationwide network and IT infrastructure, data centre modernisation, cybersecurity enhancements, establishing the CelcomDigi AI Experience Centre (AiX), and retail and brand transformation, among others.

"Specifically, modernising our network with the latest energy-efficient and renewable energy capabilities will in particular facilitate an important element in our transition to a low-carbon operations. Additionally, we continue to invest in a broad range of community programmes to mitigate social risks and advance digital empowerment, such as Anti-Scam, Safe Internet, Future Skills, and Vendor Development initiatives. With these combined investments, we are confident in meeting our ESG commitments over the next 5 years.”

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Source: CelcomDigi