Marriott International, Inc. has published its 2022 Serve 360 Report, which includes data from 2021 and demonstrates the company's Environmental, Social, and Governance (ESG) initiatives toward its 2025 Sustainability and Social Impact Goals.

In support of the Sustainable Development Goals (SDGs) of the United Nations, Serve 360: Doing Good in Every Direction, Marriott's sustainability and social impact platform, guides the company's commitment to making a positive and sustainable impact wherever it does business, bringing value to associates, customers, owners, the environment, and communities around the world.

Anthony Capuano, Chief Executive Officer Marriott International, said: 

"While the last few years have transformed our industry, the resilience of Marriott associates and their commitment to our core value of Serving Our World has not only put us on the road to recovery but has also renewed our commitment to the communities and environments in which we live and work. Even during times of great challenge, including war, increasing climate crises, and the unprecedented impact of the pandemic, I am proud of Marriott’s continued dedication to its sustainability and social impact journey and commitment to our many stakeholders.”

Among the highlights of 2021 are:

• Committed to setting a science-based target and reaching net-zero greenhouse gas (GHG) emissions by no later than 2050.
• Announced a faster goal to get equal numbers of men and women in executive positions around the world by 2023, which is two years earlier than the original goal, and set a new goal to get 25 per cent of people of colour in executive positions in the U.S. by 2025.
• Established the Marriott-Sorenson Centre for Hospitality Leadership to help build a pipeline of diverse talent by inspiring Black students to enter the hospitality industry, along with The J. Willard and Alice S. Marriott Foundation and Howard University.
• Launched the next iteration of Marriott’s human trafficking awareness training, which uses real-life scenarios to support our 2025 goal of training 100% of on-property associates to recognise and respond to potential situations of human trafficking.
• Piloted Good Travel with Marriott Bonvoy to provide guests with the opportunity to create a positive impact across communities in the Asia Pacific region through environmental protection, community engagement, and marine conservation, which expanded to nearly 100 properties in 2022.

The report also includes a letter from Capuano, which provides an update on the company’s ESG developments taking place this year and plans for the future. Additional highlights include:

• Contributions to associates and their families affected by the war in Ukraine and support to humanitarian organisations providing on-the-ground relief, including over $3 million in hotel-level financial and in-kind support.
• Commitment of up to $50 million to support historically underrepresented groups who typically face barriers to owning and developing hotels in North America. This new programme, “Marriott’s Bridging the Gap,” also supports our company’s goal of achieving 3,000 diverse-owned hotels by the end of 2025.
• Our new global corporate headquarters in Bethesda, Maryland, has been given LEED Gold Core and Shell Certification. It has a high-efficiency HVAC system, energy-efficient light fixtures with smart lighting controls, and more than 60 charging stations for electric vehicles.
• Marriott is giving its updated training on how to spot the signs of human trafficking to the hospitality industry. This will help other hotel companies and their employees spot the signs of human trafficking.

Source: Marriott International

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